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Return and Exchange Policy

We are so sorry that you didnt LOVE your purchase.

If you purchased on the web:

Please contact pandoraonthehill@gmail.com if you would like to make a website return or exchange. Please include a product description, invoice number and date, and the reason for your online return.

We do not accept website returns or exchanges after 30 days from the purchase date.

All returns and exchanges must be refunded in the same tender as purchased or for store credit only.

Sorry, We are not set up to accept website purchases to be returned or exchanged at our physical store without first contacting pandoraonthehill@gmail.com . (As our webstore headquarters are not at our brick and mortar store, there is not someone usually there to process returns. However, by emailing us, we can set up a time with you to take your return or exchange instore, but please do check and make sure it is within the return and exchange guidlines.)

For sterility reasons, we do not allow returns on earrings or body jewelry.

All seasonal, discounted and/or sale items are a final sale.

 

If you have an instore purchase you would like to return:

We accept merchandise for return, exchange, or store credit within 30 days of the purchase date. A store receipt or gift receipt is required for all returns or exchanges. Merchandise must be unworn, unused and in original packaging.

 Refunds will be issued only in the same tender as the original transaction.

All sales are final on:

 Body Jewelry

Holiday-Themed Items

Sale Items

 

Thank you!!